FAQ
Here are some of the questions we are most often asked:
Does Cassie Care board pets on-site or in home?
Cassie care offers pet sitting & care in YOUR home. We have found this to be the ideal solution for everyone involved - particularly the pets! To read more about this topic, please view our thoughts on boarding under Why We Do What We Do.
What if I have more than one pet in my home?
Not to worry! Cassie Care will care for multiple pets in your home. We can care for many types of pets as well - please see ~ Critters for more details.
Does Cassie Care offer grooming services for our pet?
At your request, we will gladly brush your pet during our visit at no additional cost.
As an added service, we can offer simple bathing for your dog. Price to be discussed. Although we do not offer professional grooming services such as hair trimming or nail clipping, we are not afraid of a dirty dog and a soapy backyard splash party! If your dog can handle it, so can we! Kitty & other critter bathing? - not so much.
What if I just need a quick pet visit made to my home while I work?
Then our Drop-In Day Visits are perfect for you! See Drop-In Visits for more details~
Do you offer discounted rates for combined services?
YES! We can create a package of services that suit your needs and we'll discount multiple services to offer you a better, package rate = greater savings!
Why don't you provide a price list of Cassie Care services?
We are working on a menu of services, complete with pricing - Coming Soon!
In the begining, we wanted to start out flexible and remain competitive with pricing. We preferred to custom negotiate the price for each pet situation. We chose not to publish a rate sheet so that we could offer a combination of services, at the best possible price for our pet owners. To make life easier for our clients, we have now begun to build a base price list and will share it when it is complete.
We will still ALWAYS offer/negotiate combination packages.
What other areas of Roanoke does Cassie Care serve?
Right now, we are primarily focusing on Southwest Roanoke neighborhoods like Raleigh Court, Grandin Court, Cave Spring, South Roanoke, Wasena, Old Southwest & nearby areas. Special exceptions will be considered, so don't hesitate to inquire. As we grow into the future, we do anticipate offering our services valley-wide and beyond!
What happens in really bad weather, when I am away from home?
If we are caring for your pet while you travel and our area gets hit with a bit of nasty weather ~ don't worry. We will make every effort to continue caring for your pet. This is one of the reasons we like to service a concentrated area. Even if weather got REALLY bad and driving became impossible, we'd probably be able to walk to your home to care for your pet. However, there are extreme and rare exceptions. It's always best to prepare for the unexpected, so see further information under Weather Issues.
What is Assisted Care for pets?
Cassie Care offers Assisted Care for pet owners with physical limitations. You'll find a more detailed description at this link~ Assisted Care.
What types of animals can be cared for by Cassie Care - just dogs?
Heavens NO! Cassie Care will care for many different types of pets. Please see the topic ~ Critters for more information.
How much advance notice does Cassie Care require to schedule services?
There is no rule here, but the best approach is - the sooner the better. If we are available, we'll schedule services for next month or this coming weekend! Certainly, you are more likely to secure our services on the dates you need us with as much advance notice as possible.
What if I have a cancellation or last minute change of travel plans?
These things do happen and we understand. We'll work with you to either reschedule or to come up with the best solution to assure your pets are safe and cared for in your absence. At this time there is no penalty for cancellation. We simply ask for as much notice as possible so that we may make your dates available to someone else. We only charge you for the services that we perform.